Over All Rating Reviews : 
I bought this stroller on the 23rd of December 2009, it arrived a week after, and it was defective (front brakes don't work at all). I contacted Baby Age on their next working day in regards of this problem and told them that I was not interested in replacing the defective brakes, I wanted a refund since I was not satisfied with the quality of the product and their Return Policy is good for 30 days. It turns out that the item was sold by them but shipped from the manufacturer InStep, which means that Baby Age had to contact the manufacturer, wait for a confirmation from them saying that the return was approved, and set a date for Fed EX to come and pick up the stroller. Well, a month has gone by now and I've been contacting both Baby Age and InStep to inquire about the status of my "return" and every time I call Baby Age , they tell me that they are still waiting for an answer from InStep. Three different times I've been told by Baby Age's customer service representatives that InStep said they needed to know more about what was wrong with the product and that InStep wanted me to contacted them directly. Every time I called InStep they tell me I'm not supposed to be calling them, because Baby Age should be doing that on my behalf. It's been almost 30 days now and I'm still waiting for them to get their heads right so that I can return the stroller and I'm starting to grow tired of this. I really hope this review helps you a lot on your decision, I've bought so many things through Amazon and I've never had a problem like this, NEVER! The customer service representatives are always very nice to me and seem to be trying to help but for some reason it's useless, nothing ever happens, they just keep telling me that InStep will either notify them or me through an email whenever they approve the return. Seriously, don't buy from them!!!! Save yourself a headache and some bucks!!! I'm not the kind of person to write reviews, specially negative ones, but this two companies well deserve it for their horrendous customer service.
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